Conditions d'utilisations

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The following provisions establish the general conditions of sale of the products offered by o36 on its website at the following address: https://www.o36shop.com/ .

Clicking on the icon "I accept the general conditions of sale" means that you accept these general conditions of sale.

Clicking on "Confirm your order" means that you definitively confirm your order.


o36 invites you to carefully read the clauses below.
o36 is located 36 rue de Lorraine Mantes-la-Jolie

, reachable by phone at +33 9 83 38 60 66 and by e-mail at dreamteam@o36shop.com.

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SUBJECT OF THE GENERAL CONDITIONS OF SALE:

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These general conditions of sale aim to define, exclusively because of the relationships they establish on the Internet, the reciprocal rights and obligations of the parties (customers and o36) as well as the various stages of the ordering process.
The sale is reserved for major or minor customers with parental authorization.

PRODUCTS:

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The products offered for sale by o36 are those which appear on the site on the day of consultation by the User and within the limits of available stocks. In the absence of product availability, o36 undertakes to inform the customer as soon as possible.
In the event of unavailability beyond 15 days of a product ordered and paid for, the customer will be informed by e-mail or by telephone. The cancellation of the order for this product and its refund will then be made, the rest of the order remaining firm and final.
The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of o36 could not be engaged.
The photographs and texts illustrating the products are not contractual.

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PRICE:

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The prices are indicated in Euro. They take into account any reductions as well as VAT, applicable on the day of the order.
The prices indicated are guaranteed within the limits of available stocks except for significant modifications of the charges and in particular of the VAT, and except typographical error or omission. The prices indicated do not take into account the postage and packaging costs which will be invoiced and specified to the customer during the final validation of his order.
o36 reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the ordering, subject nevertheless to the availability of the products.
The products remain the property of o36 until full payment of the price of the order.

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PURCHASE ORDER :

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The customer interested in an article visible on the site https://www.o36shop.com/ orders directly via this previously named site.

The customer who places his order must follow the following procedure:

  • During his first order, the customer will have to create a customer account or will be able to order as a guest. In this case, the customer will still have to enter his contact details (last name, first name, delivery and billing address, e-mail, telephone, means of payment).

  • The customer will choose the different products which interests him and will click successively on the link "Basket" after having chosen its size and quantity.
    At any time he will have the possibility:
    • Obtain a summary of the selected products by clicking on the link "Your basket"
    • Continue shopping by clicking on the "Continue shopping" link
    • Complete your selection and place the order by clicking on the "Proceed to checkout" link.

  • For future orders, the customer must identify himself by entering his e-mail and password. The customer is informed and accepts that entering these two identifiers (e-mail address and password) constitutes proof of his identity and manifests his consent.

  • If the customer has not registered beforehand, he will have to re-enter his personal details, his method of delivery and his method of payment.

  • He must then accept the general conditions of sale and check the summary of the order (items, price, delivery and billing address, etc.) before clicking on "Order with payment obligation".


Payment is then made by credit card via the payment module, The customer confirms his address, the product (s) and the total price. The customer must provide his bank card number, its expiration date and the security code number (3-digit number on the back of the bank card).
In all cases, whatever the method of payment chosen by the customer, o36 will acknowledge receipt of the order as soon as it is validated by email or by any other means at its convenience, in accordance with the provisions of article L121-19 of the code. of consumption.


By validating the order, the customer certifies that they are either 18 years old or have parental authorization to proceed with the order. The authorized minor undertakes to inform the parental authority of the collection of his personal data, which may oppose their storage and / or their transmission to third parties.

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PAYMENT :

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Payment will be made, unless the server is unavailable, immediately on the Internet by Credit Card (Blue, Visa, Eurocard / Mastercard).
In any event, o36 reserves the right to refuse any order or any delivery in the event of an existing dispute with the customer, total or partial non-payment of a previous order by the customer, refusal of payment authorization. by bank card from banking organizations, non-payment or partial payment, use of a Bank Card not issued by a French financial institution. The responsibility of o36 can in no case be engaged in this respect. o36 also reserves the right to cancel any order without the above-mentioned reason for reimbursement of the amount paid by the customer during his last order.

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SECURING TRANSACTIONS:

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When paying by credit card, you will automatically be directed to the E-transactions secure payment platform with 3D Secure.

You can then safely transmit your bank details.

Belleaussi.com does not have your bank details at any time.

When you pay by credit card, you indicate at the end of the order your credit card number, its expiration date and its cryptogram (3 digits behind the card).

The server decrypts the information which is always conveyed encoded. Nothing passes in clear on the web.

You can pay securely by credit card (Carte Bleue, Visa, Mastercard)

Any customer who has placed at least one order is automatically entered free of charge in the o36 customer file. o36

ensures that the data will remain confidential and will never be transmitted unless agreed with the customer.

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DELIVERY :

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All items are delivered to you in mainland France and overseas departments, at home or at a relay point with a maximum delay of 1 week.
The shipping costs in France are indicated in the basket.
Delivery is free from 100 euros of purchase.


DELIVERY DELAY :


All our orders are shipped within 24 to 48 working hours of your order. Although o36 tries to ensure delivery as soon as possible, o36 cannot be held responsible for any delay in delivery.

You receive a confirmation by e-mail at the time of dispatch (departure from our premises).
o36 declines all responsibility in the event of excessive delay in delivery
attributable to postal services or carriers in general, as well as in the event of loss of
items during transport.


DAMAGED PACKAGE:


We ask you not to receive a damaged package (packaging with traces of
visible opening and / or deterioration): it must be refused. Indeed, the packages leaving the warehouses of the o36 site are always impeccable, and must be delivered to you in this state. If a damaged package has been left in your mailbox or your caretaker has received it, the package is considered "accepted as is". If no reservation has been made, we will not be able to take into account the possible disappearances, nor to proceed to a
compensation.
Upon receipt of his order, the buyer will check the conformity of the items received and must
refuse all packages opened, torn and / or repackaged by the carrier. Any anomaly
concerning the delivery (missing, broken, non-compliant or damaged package) must
must be notified immediately (2 days maximum) to o36 Customer Service. Any complaint made after this deadline will be rejected and o36 will be released from all liability.


LOST PACKAGE:


If within 5 working days following the dispatch of his order, the buyer still has
not received his parcel or transit advice note or precise information via the online tracking of his parcel, he
must go to their nearest post office or relay point, provided with the parcel tracking number available in their customer account as well as in the confirmation email sent to them when the parcel was shipped. If the carrier finds no trace of the package, the buyer must contact o36 Customer Service as soon as possible.
Customer Service will then open an investigation with the carrier. The buyer will receive an email
specifying that an investigation was opened in collaboration with the postal services and that the deadlines
response varies between 10 and 30 days from the initiation of the investigation. If the package is found, it will be immediately returned to the buyer.

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TRACKING CONTROL :

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You can follow the progress of your order in real time in the "My account" section /
"History of my orders".
The buyer will receive an e-mail specifying the status of his order as well as the tracking number of his package. Otherwise, the customer can contact o36 by e-mail to obtain this information.

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LOYALTY PROGRAM :

Any customer who has placed at least one order is automatically entered free of charge in the o36 customer file.

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AVAILABILITY:

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The products offered by o36 are valid as long as they are visible on the site within the limits of available stocks. Information on product availability is provided to you at the time of ordering. In the event of unavailability of a product after placing the order, o36 undertakes to inform the customer by e-mail upon receipt of the information as soon as possible. Your order will be automatically canceled and the customer immediately refunded if their account has been debited. The refund will be made directly to the customer's bank account no later than thirty days from payment of the sums paid by the customer.

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RETURN POLICY / RIGHT OF WITHDRAWAL:

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Article 121-18 of the Consumer Code provides that “for all distance selling operations, the purchaser of a product has a period of 14 clear days from the delivery of his order to return the product. this product to the seller, for exchange or refund. If this period normally expires on a Saturday, a Sunday, or a public holiday or non-working day, it is extended until the first following working day ”.
It will be up to the customer to keep any proof of return, which supposes that the articles are returned by registered mail or by any other means giving a certain date to this sending. Return costs are your responsibility, and you are free to choose the type of shipment. In the event of an error on our part (reversal of an order, different size or color), o36 will bear the cost of returns.

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If the customer exercises his withdrawal period, o36 undertakes to reimburse him the sums corresponding to the products ordered within a maximum period of 30 days by credit card unless the customer requests to benefit from a credit note, valid for one year from of his show.
If the customer opts for a credit note in the exercise of the right of withdrawal, he accepts the fact that any new purchase with this coupon cannot give rise to a refund but to a credit note, valid for one year from its issue.

In accordance with o36's general conditions of sale, only items returned in their original packaging (shoebox, plastic pouches, etc.) will be accepted. We strongly recommend that the customer carefully check clothing upon delivery before removing any tags or discarding the original packaging. The products must be returned unworn, unwashed, undamaged, unworn and provided with their original labels. Failure to follow these instructions will result in the returned product being considered non-compliant under our return policy and the item will not be refunded.

TARIFFS :

Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination.
These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. o36is not required to verify and inform its customers of applicable customs duties and taxes. To know them, it is up to the member to obtain information from the competent authorities in his country.

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SIGNATURE AND PROOF:

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For any payment by credit card on the site https://www.o36shop.com/ , the electronic certificate issued by the electronic payment manager will be considered as proof of the amount and the date of the transaction, in accordance with the provisions of articles 1316 and following of the Civil Code as well as the electronic archiving resources put in place by o36.
In this regard, the dates and times of the server will prevail between the parties.
In all cases, the validation of the order, whether payment is made by credit card directly on the site or by telephone, constitutes signature and express acceptance of all operations carried out on the site.
On the other hand, the due date of the sums due is that referred to in article 4.2 depending on the type and method of payment.

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MODIFICATION OF THE GENERAL CONDITIONS OF SALE:

o36 reserves the right to modify the General Conditions of Sale. Any new version of these will be announced in advance on the first page of the My Account section. Members who do not wish the contractual relations to be governed by the new version of the General Conditions of Sale must notify this and, from the date from which the new version takes effect, they must cease using the services of o36. In the event that one of the terms of the General Conditions of Sale is considered illegal or unenforceable by a court decision, the other provisions will remain in force.

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FORCE MAJEURE:

The execution, by the company, of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hamper or delay its execution.
The various cases recognized by French case law are considered as such.
In such a fortuitous event, o36 will notify its customers within seven days by e-mail.

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INTELLECTUAL PROPERTY :

The presentations made on the site and its content are the intellectual property of o36. Reproduction of all or part of the website https://www.o36shop.com/ is prohibited without the written consent of o36

.

The user may only use the information contained on this site for personal purposes. Reproduction of this information in paper format can only be done for personal reasons. This information may not be reproduced, distributed or transmitted to third parties or inserted into any other document or medium.

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COMPUTING AND FREEDOM :

THE UPDATE OF THE SITE IS UNDER THE RESPONSIBILITY OF o36

o36 cannot accept to be held liable for damages, of whatever nature, which are the result of the information published on the site or of the advice and opinions expressed in an explicit or implicit manner.

o36 therefore declines any responsibility in the use that the user of the site could make of this information, in the decisions that he could conceive or not to conceive and in the actions that he could take or not take to from this information.

HYPERTEXT LINKS

The links established towards other external websites do not prejudge their content and o36 could not be held responsible for the direct or indirect damage which could result from the access to these websites and their use. o36 does not give any opinion on the quality or relevance of the information presented on these sites.

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CONFIDENTIALITY

o36 draws the user's attention to the fact that any communication transmitted through this site remains in the public domain and not in the private domain. o36 cannot accept responsibility for the security of the transmission of information.

The confidentiality and integrity of information circulating on the internet cannot be guaranteed. In the event of the interception of data appearing on this website, o36 cannot be held responsible.

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BEHAVIOUR :

The customer may not use the site https://www.o36shop.com/ in such a way as to cause, or attempt to cause, the interruption of the site or attempt to force access, or cause damage to the site. The customer understands that he is responsible for all communication and content that he sends from his computer and that the customer must use the site in a legal manner. Any violation of this clause constitutes a criminal offense according to the Computer Misuse Act 1990 which we will refer to the relevant laws.

SITE:

The customer has the right to speak and share the links of https://www.o36shop.com/ as long as this is done in a legal and fair manner, without damaging the reputation of o36 and without misusing it. o36 reserves the right to remove these links at any time. If o36 asks the customer to remove a link to our site, the customer must do so without delay.

o36 may update and change the site and its content at any time. This means that at any time, the content of the site may be qualified as out of date.

Note that o36 provides the Site for domestic and private use only. o36will not be responsible for any loss of business, loss of business, business interruption or loss of business opportunity.

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VIRUSES AND TECHNICAL FAULTS:

o36 does not guarantee that the content of this site is free from infections, viruses, worms, Trojan horses and / or other code having contaminating or destructive properties. It is the responsibility of the user of the site to take protective measures.

o36 declines all responsibility in the event of interruption or non-availability of the service.
o36 can in no way be held responsible for any data transmission errors whatsoever, such as loss or deterioration of data or modification of any nature whatsoever, including, in particular, direct or indirect deterioration resulting from the use of the services provided on this site.

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COMPUTER LAW AND FREEDOMS:

This site has been regularly declared to the National Commission for Computing and Liberties. In accordance with the provisions of the Data Protection Act of January 6, 1978 and in order to protect you from the use of personal data that does not comply with your wishes, we inform you that you have the right to access information concerning you, a right to modify them and a right to oppose their use. These rights can be exercised by sending a letter to the following address:
o36 - 183 rue de l'artisanat 01390 St André de Corcy

o36 is registered with the CNIL under number 838 663 409.

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PARTIAL INVALIDITY:

In the event that one of the clauses of this contract is null and void by a change in legislation, regulations or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.

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ENTIRE CONTRACT:

These general conditions of sale and the order summary sent to the customer form a contractual whole and constitute the entire contractual relationship between the parties.

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APPLICABLE LAW AND ATTRIBUTION OF JURISDICTION:

This contract is subject to French law. The language of this contract is French. In the event of a dispute with professionals and / or traders, the courts of Lyon will be competent. In the event of a dispute with a customer, the French courts will have sole jurisdiction.

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This site is governed by French law and its official language is French. In the event of a dispute concerning the interpretation of information available on the site in English and French, the French version of the site prevails in all circumstances. Any dispute relating to the site is subject to the exclusive jurisdiction of the Courts (France).

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